The Unsexy Business of Making Returns Profitable

Elena Voss co-founded Circular Route, a reverse-logistics platform that helps retailers resell, refurbish, or recycle returned products. She holds a PhD in operations research and previously worked in supply chain at Zalando.

• The best climate businesses are often operations businesses wearing a green cape.
• Data is the real product; the trucks are just the delivery mechanism.
• Enterprise sales reward patience and proof points over charisma.